Client FAQs
We're here to help get your manuscript published. Please do not hesitate to reach out and ask any questions. Our customer service team is available for you in Chinese, Japanese, and English!
How long does editing usually take?
Most standard editing is completed in five days, including weekends. Timing depends on file condition, service level, complexity and current capacity, and the delivery date is confirmed in your detailed quotation.
I think my English is poor. Do I need the rewriting service?
If you think your paper needs rewriting, please ask customer service in your email. We will determine if rewriting is required and inform you before editing your paper. Generally, if more than 20% of sentences need rewriting (the whole sentence needs correction) then you must use the rewriting service. For rewriting, you do need to choose a Level. We will do the best editing job possible.
Who will edit my paper?
To achieve a consistently high quality service, Uni-edit uses two editor roles on your conference or journal paper. The first Editor is qualified in your general area of expertise. The second Editor is also qualified in your general area and has exceptional English and editing skills. All Editors are professionally trained. Our Senior Editor takes overall responsibility for the quality of every edit. Authors are often surprised how the Editors seem to understand the content of the research, even if it is very technical or mathematical.
I used generative AI to help write my paper. Is that a problem?
No, and it helps us if you tell us. Many journals now ask authors to declare how generative AI was used, and the wording each publisher expects is different. Let customer service know when you submit, and your editors will read the manuscript with that in mind and help you word the declaration your target journal asks for. Where AI drafted substantial passages, the Rewrite service is usually the right choice, because those passages need more than sentence-level correction. Telling us early is far easier than answering a reviewer's question later.
For a journal paper, Level 2 or Level 3 editing?
For a journal submission, Level 3 is the safer choice. Both levels put two editors on your paper, but Level 3 goes beyond language: it refines paragraph and document structure, strengthens how your argument is formed, and improves flow and consistency. That is what reviewers comment on when the science is sound but the writing gets in the way. Level 2 suits a manuscript that is already well structured and mainly needs the language corrected. If you drafted with generative AI, ask about the Rewrite service, because AI-drafted passages usually need more than sentence-level correction.
Do you check figures and tables?
Yes, our editing is not only about correct English grammar. Our English editing is about supporting you to get your paper published and help the readers understand your research. Therefore, we check figure captions and labels; information in tables and we check that text descriptions match equations. We also check the text descriptions match graphs and charts.
